Support Team

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Latest activity by Support Team
  • Support Team created a post,

    Prolancer.com helping self-employed and companies at a time of crisis

    Technology contractor marketplace suspends all service fees Prolancer.com helping self-employed and companies at a time of crisis London, UK; 2nd April 2020 – Prolancer.com, the next generation ...

  • Support Team created a post,

    COVID-19 - Message from our CEO

    The COVID-19 pandemic has impacted everyone’s life globally. Our hearts go out to all the people who have lost their loved ones, as well as those whose livelihoods have been adversely affected by t...

  • Support Team created an article,

    COVID-19 Crisis: Prolancer Suspends All Service Fees

    To support businesses and freelancers during this COVID-19 crisis, Prolancer has decided to suspend all its service fee charges for current and new users.  Under this new policy, hirers and freelan...

  • Support Team created an article,

    Why should I upgrade to Premium?

    Important Announcement: Prolancer has suspended all service fees during the Coronavirus crisis for at least 90-days, starting from April 2020. The following service is temporarily suspended. For m...

  • Support Team created an article,

    Premium Jobs

    Important Announcement: Prolancer has suspended all service fees during the Coronavirus crisis for at least 90-days, starting from April 2020. The following service is temporarily suspended. For m...

  • Support Team created an article,

    Refund Policy

    The following is our Refund Policy for services purchased directly from prolancer.com, and includes: - Purchase of PROLANCER services (i.e. Outsourcing Projects and Hiring Contractors) - Purchase o...

  • Support Team created an article,

    What is the difference between Raise Invoice and Request Deposit?

    Raise Invoice When a freelancer completes a tasks or a project milestone, they need to raise an invoice for a pre-agreed amount for that specific project milestone. To do this, the freelancer needs...

  • Support Team created an article,

    What does Request Deposit mean?

    Request Deposit (or Escrow Deposit) is a functionality allowing freelancers to request a pre-agreed project payment amount to be paid to them. The payment amount could be: The remainder of the pay...

  • Support Team created an article,

    Identity Verification for the Purposes of Payment Processing

    We have partnered with Stripe to manage our users' financial transactions to and from their account - for using any, and all 'Outsource' services. As per Stripe's requirements, all users must be ve...

  • Support Team created an article,

    Assessment Tests: What are they and how do they work?

    What are Assessment Tests? Assessment Tests are a series of questions and tasks designed to examine a freelancer’s knowledge and aptitude in a specific area. It is a complementary step designed to ...