To accept or decline an invoice, you need to go to the Payments page in your Project Workstream. Once there, click on the Invoices button in your Payments page.
You can then view a list of all your invoices. Looking at your Pending invoices, find the correct invoice and to its right-hand-side, find and click on the Select button. You can see two options: Pay Now and Reject.
If you are happy with the invoice, you can click on Pay Now and the funds will be released from your Escrow account to the Freelancer’s account automatically, for the amount raised.
If you are not satisfied with an invoice (because the Freelancer has not delivered the correct work or has not raised the correct amount) you can click on Reject. The invoice will be rejected, and no funds will be withdrawn from your account. However, if you decide to reject an invoice, you need to provide the Freelancer with a reasonable explanation for this decision and/or provide them with guidance on what they need to do next (for example, whether they need to change their work, complete their work according to the pre-agreed requirements, or to raise another invoice with the correct amount).
As per our Terms of Services, if you do not respond to an invoice within 14-days of receiving it, PROLANCER will automatically release the funds from your account to the Freelancer’s for the amount raised in the invoice.
Please note, from September 2019 all transactions made to, or from destination in Europe must go through the 3D Secure (3DS) process. The 3DS process provides an additional security layer for online credit and debit card transactions, allowing customers to authenticate their payments with their Issuing Bank in real time.